Ritz Carlton Privacy Policy

The Ritz-Carlton Montreal has a strong commitment to providing excellent service to all of our customers and visitors of our Web sites, including respecting your concerns about privacy. We understand that you may have questions about how we collect and use the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern our use of information we obtain from our customers, including information we obtain through this Web site.

This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you.

At the Ritz-Carlton Montreal, meeting your needs and expectations form the foundation of everything we do--including protecting your privacy.

Information We Collect and How We Use It

When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at our hotel, we will ask you for information such as name, address, telephone number, email address, credit card number, Marriott or Ritz-Carlton Rewards number (if applicable) and room preference to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your contact information to:

1. send you a pre-arrival message summarizing your confirmation details and providing other information about the area and the hotel;
2. notify you about special offers and promotions as described in this privacy statement; as well as
3. send you periodic satisfaction or market research surveys.

You can opt out of marketing communications at any time. On occasion, we use third parties to provide us with additional contact information about you given the information you provided to us directly. For example, if we know your name and postal address, we may use a third party to provide us with your email address. We would then use this information for market analysis and marketing purposes.